Remedial Massage 105 INITIAL CONS

Cancellation Policy

These Terms govern the provision of massage services by Sapphire Coast Muscular Therapy ("SCMT"). By booking a massage or purchasing a gift voucher from SCMT, you agree to abide by these Terms. They have been established to ensure the provision of high-quality service and as a courtesy to our therapists. General: Our therapists are professional massage practitioners. Clients are expected to treat therapists with respect, akin to physiotherapists or medical doctors. Prices and services are subject to change without prior notice.  Bookings, Payments, and Deposits:  Bookings made 48+ hours in advance: 50% deposit is required at the time of scheduling your appointment Bookings made with less than 48 hours notice: Payment in full is required A mandatory client intake form is required for confirmation.    Accepted methods of payment: Cash or OSKO transfer preferred. Credit/Debit Card transactions incur a 1.4% fee. ​Cancellations and Changes to Appointments: 48+ hours' notice: Full refund minus $40 admin fee. Less than 48 hours but more than 24 hours' notice: Credit for future appointments. Less than 24 hours' notice: 100% cancellation fee. Cancellations must be communicated via telephone, email, or online booking software. Delayed Therapist: Clients will be notified of therapist delays, with massage duration unaffected. Compensation will be offered for significant delays. Client Delays: Clients must notify SCMT promptly of delays. Efforts will be made to accommodate, but massages may end at the scheduled time. Therapist Cancellation: Clients will be notified of therapist cancellations and offered rescheduling. Payments for canceled sessions will be credited or refunded upon request. Gift Vouchers: Non-refundable; cannot be exchanged for cash. Special offers or discounts do not apply.   Client Conduct: Proper hygiene is required. Clients must wear underwear. SCMT reserves the right to terminate sessions for harassment, including but not limited to harassment of a sexual nature, with immediate effect and forfeiture of payment in full. Towel draping will be used for privacy. Clients should communicate discomfort or needs. Health Conditions: Clients must disclose health conditions or medications. Clients with medical conditions should consult their doctor before booking. By booking a massage or purchasing a gift voucher with SCMT, you acknowledge and agree to these Terms and Conditions.

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